Privacy & Cookie policy
At Fivermart, we take the privacy of our customers and website visitors seriously. This Privacy & Cookie Policy explains what information we may collect when you use our website, place an order or contact us, and how that information may be used.
This policy applies to Fivermart.com, operated by IVYCHA LTD.
1. About Fivermart
IVYCHA LTD
Company Number: 14742532
Registered Address:
Unit 17
Alliance Court
Alliance Road
London
W3 0RB
United Kingdom
For privacy-related questions, you can contact us at:
Email: orders@fivermart.com
Phone: +44 752 067 70 52
Our customer support hours are 09:30 AM–07:30 PM, every day.
2. Information We Collect
The type of information we collect depends on how you interact with Fivermart.
When You Place an Order
To process and fulfil your purchase, we may collect information such as:
Full name
Billing address
Delivery address
Email address
Telephone number
Order details
Delivery information
Payment and transaction information
Payment card details are handled through the relevant payment service provider and are not unnecessarily retained by us.
When You Contact Us
If you contact our support team, we may retain the information included in your enquiry so that we can respond, assist with your request and maintain an appropriate record of the communication.
Information Collected Through Website Use
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device information
Operating system
Pages visited
Date and time of access
General website usage information
This information can help us maintain website security, understand website performance and improve the customer experience.
3. Why We Use Personal Information
Personal information may be used where necessary to:
Process and fulfil orders
Arrange delivery or collection
Provide customer support
Respond to enquiries
Handle returns and refunds
Process transactions
Maintain business records
Improve website functionality and performance
Help prevent fraud, misuse and security issues
Meet applicable legal and regulatory obligations
We only use information where there is an appropriate reason for doing so.
4. Payment Information
Online payments are processed through secure payment systems provided by third-party payment service providers.
We may receive confirmation of a successful transaction and relevant payment information needed to manage your order. Sensitive card information is generally processed directly by the payment provider.
For security reasons, customers should never send complete payment card details to us by email or through customer support.
5. Sharing Information With Service Providers
We may need to provide relevant information to trusted third parties where they are helping us provide our services.
This may include:
Payment providers
Courier and delivery companies
Website hosting and technical providers
IT service providers
Professional advisers
Other service providers involved in fulfilling an order
Only information reasonably required for the relevant service should be shared.
For example, a courier may require your name, delivery address and contact details to complete a delivery.
6. Protecting Your Information
We take reasonable steps to protect personal information against unauthorised access, loss, misuse or inappropriate disclosure.
Although we use appropriate measures to protect information, no online system or method of internet transmission can be guaranteed to be completely secure.
You should also take care to keep your own devices and account information secure.
7. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
Certain information may need to be retained for longer where required for:
Order and customer service records
Accounting and financial records
Returns, refunds or complaints
Legal or regulatory requirements
Fraud prevention and security
Establishing or defending legal claims
Retention periods may therefore differ depending on the type and purpose of the information.
8. Your Data Protection Rights
Depending on the circumstances and applicable UK data protection law, you may have rights relating to your personal information, including the right to:
Request access to information we hold about you
Ask us to correct inaccurate or incomplete information
Request deletion of information where applicable
Ask us to restrict certain processing
Object to particular types of processing
Request data portability where applicable
Withdraw consent where processing is based on your consent
These rights are subject to certain legal conditions and exceptions.
To make a privacy request, contact:
orders@fivermart.com
We may need to verify sufficient details to identify the information covered by your request.
9. What Are Cookies?
Cookies are small files placed on your device when you visit a website. Similar technologies may also be used to remember information about your visit or understand how a website is being used.
Fivermart may use cookies and related technologies for several purposes.
Essential Cookies
These support important website functions, such as shopping basket features, navigation, account functions and checkout.
Without certain essential technologies, parts of the website may not operate correctly.
Functional Cookies
These may allow the website to remember certain choices and provide a more convenient browsing experience.
Analytics Cookies
Where used, analytics technologies can provide information about how visitors interact with the website, such as which pages are visited and how the site performs.
This information can help us identify improvements.
Marketing Cookies
Where applicable, marketing or advertising technologies may be used to measure advertising activity or understand interactions with marketing content.
Non-essential cookies will be used in accordance with applicable UK requirements, including where consent is required.
10. Cookie Choices
You may be able to manage optional cookies through the cookie settings available on our website.
You can also control or remove cookies through your internet browser.
Please note that restricting essential cookies or similar technologies may affect certain website functions, including shopping and checkout features.
11. Third-Party Websites
Fivermart may provide links to websites operated by other organisations.
These external websites have their own privacy practices, cookie policies and terms. Once you leave Fivermart.com, we are not responsible for how a third-party website collects or uses information.
We recommend reviewing the relevant privacy information before providing personal details to another website.
12. Children’s Information
Fivermart is not specifically directed towards children.
We do not knowingly seek to collect unnecessary personal information from children. If you believe that personal information has been provided to us unnecessarily in relation to a child, please contact us so that the matter can be reviewed.
13. Updates to This Policy
Our website, services and legal obligations may change from time to time. We may therefore update this Privacy & Cookie Policy when appropriate.
The latest version will be published on this page, with the date shown at the top.
14. Contacting Fivermart About Privacy
If you have a question about this Privacy & Cookie Policy, want to make a data protection request or need clarification about how your information is handled, please contact us.
IVYCHA LTD
Unit 17
Alliance Court
Alliance Road
London
W3 0RB
United Kingdom
Email: orders@fivermart.com
Phone: +44 752 067 70 52
Customer support: 09:30 AM–07:30 PM, daily.