Terms and Conditinos
These Terms & Conditions set out the terms that apply when you visit Fivermart.com, purchase products from us or otherwise use our website.
Please read these terms before placing an order. By using the website, you agree to comply with the terms below.
1. About Fivermart
Fivermart is operated by:
IVYCHA LTD
Company Number: 14742532
Registered Address:
Unit 17
Alliance Court
Alliance Road
London
W3 0RB
United Kingdom
Email: orders@fivermart.com
Phone: +44 752 067 70 52
Customer support is available daily from 09:30 AM to 07:30 PM.
2. Website Use
You may use Fivermart.com for lawful purposes and in accordance with these terms.
You must not use the website to:
Break or attempt to break any applicable law
Gain unauthorised access to our website, systems or accounts
Introduce viruses, malicious code or other harmful material
Interfere with the website’s normal operation
Use the website for fraudulent, misleading or abusive purposes
We may restrict access to the website where there are reasonable grounds to believe it is being misused.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on Fivermart.com are accurate.
Product appearance, packaging, colours or other details may occasionally differ from website images where the manufacturer has made changes.
Where a product specification is important to your intended purchase, we recommend checking the information provided on the relevant product page before ordering.
If you require clarification about a product, please contact us before completing your purchase.
4. Prices and Product Availability
Prices displayed on the website are the prices applicable at the time of purchase.
We take care when entering and displaying product prices, but an obvious pricing or listing error may occasionally occur.
Where an obvious error affects an order, we may contact you before processing it and explain the available options.
Product availability can also change. If an ordered product becomes unavailable before fulfilment, we may contact you regarding the order and, where appropriate, arrange a refund for any payment already taken.
5. Orders
When you submit an order through Fivermart.com, you are requesting to purchase the selected products.
An order acknowledgement confirms that we have received your order but does not necessarily mean that the order has been accepted.
Order acceptance takes place when we confirm that the order has been accepted for processing or dispatch.
We may decline or cancel an order in reasonable circumstances, including where:
The product is unavailable
There is an obvious price or product information error
Payment cannot be successfully authorised
We reasonably suspect fraudulent activity
A technical issue has affected the order
We are unable to fulfil the order for reasons outside our reasonable control
If payment has already been taken for an order that we cancel, the applicable amount will be refunded.
6. Payment
Payment is made online through the payment facilities available at checkout.
Fivermart accepts:
Visa
Mastercard
American Express
There is no additional card payment fee.
Payment must be successfully authorised before an order can proceed to processing and dispatch.
7. Delivery and Collection
Eligible orders may qualify for free door-to-door delivery.
Estimated delivery is generally within 3 working days after dispatch. The actual delivery time can vary depending on courier operations, product characteristics, busy periods, weather and other circumstances outside our reasonable control.
Depending on the order, delivery may be handled by Royal Mail, DPD or DHL.
Where Click & Collect is available, collection is provided free of charge. Orders are normally prepared within 1 working day, and customers should wait for confirmation that the order is ready before travelling to the collection address.
Further information is available in our Delivery & Collection policy.
8. Returns and Refunds
If you need to return an item or request a refund, please contact us before sending the product back.
Our Returns & Refunds policy explains the procedure for change-of-mind returns, damaged or faulty goods and refund processing.
Nothing in these Terms & Conditions is intended to exclude or limit your statutory consumer rights under applicable UK law.
9. Customer Responsibilities
When placing an order, you are responsible for providing accurate information, including your name, contact details and delivery address.
Before purchasing, you should also make sure that the product selected is suitable for your intended use and that any relevant specifications or compatibility requirements have been considered.
If incorrect information is provided, this may result in delays or difficulties in processing or delivering your order.
10. Intellectual Property
Unless otherwise stated, website content published by Fivermart, including text, graphics, page layouts and other materials, is owned by us or used with appropriate permission.
You may access and use the website for personal or legitimate business purposes.
You must not reproduce, republish, distribute or commercially exploit substantial parts of the website without appropriate permission.
Any third-party trademarks, brand names or product names remain the property of their respective owners.
11. External Websites
Fivermart.com may occasionally contain links to external websites.
These links are provided for convenience or additional information. We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.
When visiting an external website, you should review its own terms and privacy information.
12. Website Availability
We aim to maintain a reliable website, but we cannot guarantee that Fivermart.com will always be available, uninterrupted or completely free from technical errors.
Temporary interruptions may occur because of maintenance, technical problems, hosting issues or circumstances outside our reasonable control.
We may also modify or update website features where necessary.
13. Liability
Nothing in these terms excludes or limits liability where such exclusion or limitation would be unlawful.
Subject to this, we will not be responsible for losses that could not reasonably have been anticipated or for circumstances outside our reasonable control.
These terms do not affect your statutory rights as a consumer, including rights relating to goods that are faulty, damaged, incorrectly described or otherwise fail to meet applicable legal requirements.
14. Circumstances Beyond Our Control
There may be occasions when circumstances outside our reasonable control affect the fulfilment of an order or delivery.
These may include severe weather, significant transport disruption, industrial action, major technical failures, interruptions to essential services or other unexpected events.
Where such circumstances affect an order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.
15. Privacy and Cookies
Your use of personal information and cookies on Fivermart.com is explained in our Privacy & Cookie Policy.
That policy describes the types of information that may be collected, how information is used and the choices and rights available to website users.
16. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our website, services or applicable legal requirements.
The latest version will be published on this page together with the date it was last updated.
17. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, unless applicable consumer protection legislation provides otherwise.
Where a dispute cannot be resolved directly between the parties, the courts of England and Wales may have jurisdiction, subject to any mandatory rights available to consumers under applicable law.
18. Contact Us
If you have a question about these Terms & Conditions, an order or any aspect of our service, please contact Fivermart.
IVYCHA LTD
Unit 17
Alliance Court
Alliance Road
London
W3 0RB
United Kingdom
Email: orders@fivermart.com
Phone: +44 752 067 70 52
Customer support: 09:30 AM–07:30 PM, daily.